Shipping policy
SHIPPING OPTIONS
Flat rate of $9.90 (inc. GST) for all orders under $99
Free shipping for all orders $99 and over
Delivery is currently only available to Australian destinations.
CUSTOMER CARE
Phone Support
Hours: Monday to Friday, 9am to 4pm
Phone: 1800 252 624
Our knowledgeable support team is ready to assist with product questions, warranty claims, and technical support.
Email Support
Fill out our contact form and our customer service team will be in touch shortly. We're here to help with any questions about our products and services.
Note: This support covers Australian and New Zealand enquiries only.
KNIFE AND CONTROLLED ITEM LAWS
Queensland Knife and Controlled Item Laws (effective from 1 September 2024)
New laws will be enforceable in Queensland, regarding the sale of knives and other controlled items. These changes are designed to reduce weapon accessibility among young people and deter knife crime. Knives and other controlled items cannot be sold to anyone under the age of 18.
Therefore we are required to confirm that you are over the age of 18 before we can sell you any knives listed on our website. If you order a knife on our website with a Queensland shipping address then we will place the order on hold and send you an email with a proof of age check. Follow the instructions to complete the check with photo ID. Once verification is complete, we will process your order.
Any delays in verification will lead to shipping delays.
New South Australian Knife and Controlled Item Laws (effective from 1 July 2026)
New laws will be enforceable in South Australia (effective from 1 July 2026) regarding the sale of knives and other controlled items. These changes are designed to reduce weapon accessibility among young people and deter knife crime. Knives and other controlled items cannot be sold to anyone under the age of 18.
Therefore we are required to confirm that you are over the age of 18 before we can sell you any knives listed on our website. If you order a knife on our website with a South Australia shipping address then we will place the order on hold and send you an email with a proof of age check. Once verification is complete, we will process your order.
Any delays in verification will lead to shipping delays.