Shipping policy
SHIPPING OPTIONS
Flat rate of $9.90 (inc. GST) for all orders under $99
Free shipping for all orders $99 and over
Delivery is currently only available to Australian destinations.
CUSTOMER CARE
Phone Support
Hours: Monday to Friday, 9am to 4pm
Phone: 1800 252 624
Our knowledgeable support team is ready to assist with product questions, warranty claims, and technical support.
Email Support
Fill out our contact form and our customer service team will be in touch shortly. We're here to help with any questions about our products and services.
Note: This support covers Australian and New Zealand enquiries only.
AGE VERIFICATION FOR CONTROLLED ITEM PURCHASES
In compliance with Queensland laws, we must verify the identity of any customer purchasing knives. If your order includes a Queensland address, you will be prompted to complete an age verification process after checkout.
You will receive an email requesting identity verification via iDenfy. Orders will only be processed once verification has been successfully completed.
South Australia (effective 1 July 2025)
Under South Australian law, knives and controlled items cannot be sold to persons under 18 years of age. If your order includes a South Austrlian address, you will be prompted to complete an age verification process after checkout.
Verification Process
You must complete the Idefy verification process in full before your order can be processed. You will receive an email requesting identity verification via iDenfy. Orders will only be processed once verification has been successfully completed.
Failure to complete this verification may result in delays in processing your order. Customers must provide one of the following valid forms of identification:
- Driver’s license
- Passport
- Government-issued ID (local or national)
The name on the ID must exactly match the name on the billing address. If a different name is used (e.g. nickname), or if a translated name appears that does not match the ID, we will be unable to verify your identity.
PLEASE NOTE, if a successful identity verification is not completed within 3 working days of the order being placed, and the customer has not responded to our reasonable attempts at communication, the order may be cancelled and a refund will be processed to the original payment method.