Refund policy

RETURNS POLICY

You can return any products to us that have been purchased on globalknives.com.au within 14 days of receipt of your order for a refund (excluding any delivery costs) provided that they are returned in the original condition and packaging. Return freight is payable by the customer and we suggest sending via a trackable method as no responsibility is taken for undelivered returns. Please include a copy of the invoice or packing slip with the goods and return to:

Global Knives Australia Returns
Building 4, 60 Wallgrove Road
Minchinbury NSW 2770

RETURNS

In the unlikely event that your Global Knives product needs to be replaced due to it arriving damaged, please ensure that the products are safely packaged to prevent further damage and contact us via our contact form to receive details on how to return via reply-paid via Australia Post.

WARRANTY

What does the GLOBAL warranty cover?

GLOBAL guarantees any stainless steel product that it sells to be free from defect in material, construction or workmanship under normal use and following the care instructions. This excludes damage caused by misuse or accident. The warranty extends only to the product’s original purchaser. Chips in the knife blades, broken knife tips, discoloration from food and rust spots are not covered. Knife chips and broken knife tips can often be repaired by re-sharpening.

The following are excluded from the warranty:

• Damage caused from misuse, improper use or accident
• Misuse cutting hard substances such as frozen foods, bones, hard nuts, hard cheese etc
• Improper use using item as a screwdriver, can or bottle opener, etc
• Accident dropping knife on the floor or hitting against other hard surfaces
• Rust and discoloration stemming from inadequate after care

GLOBAL does not guarantee the other ceramic products or the whetstones that it sells. These items will chip or break if accidentally dropped or hit against a solid object or surface. These items will also wear out after a period of time. Their life expectancy will vary according to frequency of use. In most instances, we sell replacements for these items.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

GLOBAL® will, at its discretion, repair or replace at no charge, unsatisfactory products.

The benefits to the consumer given by this warranty are in addition to other rights and remedies of the consumer under a law in relation to the goods to which the warranty relates

To make a warranty claim call us on 1800 252 624 or contact form.